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100% Satisfaction Guarantee
 

Q: Return Items

 

A: At Lala Jagdish Prasad & Co. Exporters(India), our goal is to ensure that you are 100% completely satisfied with the products you purchase from us. If our products did not deliver what was promised or you are not completely satisfied with your purchase, please let us know and we will gladly replace the product or refund the purchase for you. You may return any item within 30 days after the arrival of your order (based on delivery record), and upon pre-approval of us.

 
Q: Return Policy
 
A: We regret that we do not refund shipping and handling fees and for items that are damaged during the return delivery process.  For a full refund or product exchange, please keep products in original purchase conditions and unopened.  All opened and used items will be assessed a 40% restocking fee. If you receive a damaged, defective, or incorrect item, please contact us immediately, within 2 days after the arrival of your orders.
 
Q: Return Procedures
 
A:.
1. If you would like a product exchange or full refund, please contact us, within 15 days after the arrival your order, to obtain a RA number. The RA number helps us to identify your purchase. Please include the RA number along with the items returned to us.
 

2. After receiving the RA number, please return your purchase to the following address within 15 calendar days.

 
LALA JAGDISH PRASAD & CO.

Address : 7/110 - B, Swaroop Nagar

Kanpur -208 002, U.P., INDIA

Phone no : +91-512-3291834 / 2557377

Fax : +91-512-3072238

Mobile : 09839037804
 

3. Please indicate on all customs documentation and the parcel that the shipment is a "return to manufacturer" to avoid a customs brokerage fees (if applicable)

For orders made with credit cards, please allow 5 to 7 business days, after we received you purchase, for credit to appear in your account.

 
Q: Undeliverable Orders
 
A: Occasionally, we receive return orders due to incorrect address, failed delivery attempts, or refused by recipient. If you order is undeliverable and returned back to us, there will be a 15% restocking fee applied to your refund.  If you would like your order to be reshipped, additional shipping charge will be applied.
 
At Lala Jagdish Prasad & Co. Exporters (India), we truly believe in the value of excellent customer service. We pride ourselves on making each and every one of our customers a high-priority, and we do whatever it takes to ensure your shopping experience with us is a pleasurable one. However, Lala Jadish Prasad & Co.Exporters India reserves the right not to accept any returned items that we believe may result in the violation of our return policy. If you have any questions regarding returning our products, our customer service department will be gladly to help you.
 
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